Overview

At Great Ocean Road Gin, we are committed to delivering high-quality, handcrafted spirits. Our returns and refunds policy is designed to comply with Australian Consumer Law and to ensure customer satisfaction.

Returns

Due to the nature of our products, we do not accept returns for change of mind. However, if your purchase is faulty, damaged, or does not match the description provided, you are entitled to a remedy under Australian Consumer Law.

Refunds

Refunds will be provided in the following circumstances:

  • Damaged or Faulty Products: If your product arrives damaged or is faulty, please contact us within 7 days of receipt.

  • Incorrect Items: If you receive the wrong item, please notify us within 7 days so we can arrange a replacement or refund.

To process a refund, we may require proof of purchase and photographic evidence of the issue.

Exchanges

We do not offer exchanges for change of mind. If your product is faulty or incorrect, please contact us to arrange a replacement.

Contact Us

For any return or refund inquiries, please contact us at:

Please include your order number and details of the issue in your communication.